Data Protected Updated 2026 Guaranteed User Rights

139 Privacy Policy – Your Data Protection

Your privacy is our priority. This document transparently explains how the 139 platform collects, uses, stores, and protects your personal information as a user in Malaysia.

Effective date: 1 January 2026. Please read this policy before using our services.

Information We Collect

When you register and use the 139 platform, we collect certain categories of information to ensure our services run smoothly and securely for you.

Account Information

Full name, date of birth, email address, phone number and encrypted password. This information is required to verify your identity and keep your account secure.

Payment Information

Transaction details in Malaysian Ringgit (RM/MYR), payment methods used (FPX, e-wallets), and deposit and withdrawal records. Card numbers and bank account details are stored in a secure format.

Device & Browser Information

Device type, operating system, web browser, IP address, and screen resolution. This data helps us optimise the platform's display for your smartphone.

Usage Data

Game history, pages visited within the platform, session duration, click actions and game preferences. This data is used to improve recommendations and the overall user experience.

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Why We Use This Information

139 uses the information collected solely for legitimate purposes directly related to providing you with online entertainment services. The following are the primary purposes for which your data is used:

Account management & identity verification
To ensure only legitimate account owners can access their accounts and to prevent fraud or unauthorised access.
Processing deposits and withdrawals in MYR
To ensure all financial transactions are processed accurately and securely, including anti-money laundering checks.
Effective customer support
To help our support team understand the context of your query and resolve issues more quickly and accurately.

Product improvement & user experience
Analysing how users engage with the platform to improve design, speed, and functionality on smartphones.
Legal compliance
To comply with Malaysian legal requirements related to financial record-keeping and user identity verification.
Promotional communications (with consent)
Sending information about promotions, bonuses, and platform updates only to users who have opted in to receive such communications.

Cookies & Activity Tracking

The 139 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.

We use three main types of cookies:

Essential cookies — Required for core platform functions such as login sessions and account security. These cookies cannot be disabled.
Performance cookies — Helps us understand how users interact with the platform, including the most frequently visited pages and load times.
Preference cookies — Saves your preferences such as language selection and display settings so you don't have to reconfigure them each time you log in.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the platform.

Data Storage & Security

All 139 user data is stored on servers protected by multi-layered encryption. We use SSL protocols to ensure that all information transmitted between your device and our servers cannot be intercepted by third parties.

Our Key Security Measures

Data encryption in transit and at rest
Strict access controls — only authorised staff can access user data
Continuous system monitoring to detect suspicious activity
Regular security audits to identify and address vulnerabilities
User passwords are stored in hashed format and cannot be read directly

Your personal data is retained for as long as your account remains active, or for the period required by Malaysian law. Once an account is closed, data will be deleted or anonymised within the stipulated timeframe.

Sharing Information with Third Parties

139 does not sell, rent, or share your personal information with third parties for marketing purposes without your consent. However, there are limited situations where data sharing may occur:

Game Software Providers

Game transaction data is shared with software providers that operate specific games on our platform, solely for the purpose of processing game outcomes and payouts.

Payment Processors

Information required to process deposits and withdrawals in MYR is shared with licensed and regulated payment processors in Malaysia.

Legal Requirements

139 will disclose user information to the relevant authorities in Malaysia where required by law, court order, or to prevent fraud.

Your Rights as a 139 User

As a 139 platform user in Malaysia, you have specific rights regarding your personal data. We respect these rights and provide mechanisms for you to exercise them.

Right of Access

You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 14 business days.

Right to Rectification

If your data is inaccurate or outdated, you can request an update through your account or by contacting support.

Right to Erasure

You may request deletion of your personal data upon account closure, subject to record retention obligations required by law.

Right to Object

You may withdraw your consent to receive marketing communications at any time without affecting your access to core services.

To exercise any of the rights above, please contact our team at [email protected] with a clear description of your request.

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Privacy Policy Changes

139 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies used, or applicable legal requirements in Malaysia. Users will be notified of any material changes via in-platform notifications or registered email at least seven days before the changes take effect.

It is your responsibility to review this page periodically. Continued use of the 139 platform following any policy changes will be considered acceptance of the latest version.

Last Updated Date

This Privacy Policy was last updated on 1 January 2026 and is the version currently in effect. Previous versions are available upon request via our support email.

Contact Us About Privacy

If you have any questions, concerns or complaints about how 139 handles your personal data, our team is here to help.

Contact Information

[email protected]

Response within 1–2 business days. Include your account number for faster resolution.

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